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Refund and Returns Policy

Effective Date: 1 Decemebr 2024


At Resolve Media Ltd, we aim to ensure you are completely satisfied with your purchase. This policy outlines your rights and our procedures for refunds and returns in compliance with UK consumer law.

1. Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. To exercise this right:

  1. Notify us via email at sales@resolvemedia.co.uk with your order number and reason for cancellation.
  2. Return the item(s) to us in their original condition and packaging at your expense.

2. Items Eligible for Return

We accept returns for the following:

  • Products in their original condition, unopened and unused.
  • Items that are faulty or damaged upon arrival.

Exceptions:
We do not accept returns for:

  • Customised or personalised products unless faulty.

3. How to Return an Item

  1. Contact Us: Email sales@resolvemedia.co.uk with your order details and the reason for your return.

  2. Prepare the Item: Ensure it is securely packaged to prevent damage during transit.

  3. Ship the Item: Send it to the address below, including a copy of your order confirmation or invoice:

    Resolve Media Ltd
    5 Park Walk
    Kingfisher Shopping Centre
    Redditch, B97 4HD
    Phone: 01527 868 733

We recommend using a tracked service as we cannot be held responsible for items lost in transit.

4. Refunds

  1. Eligibility: Refunds are issued for items returned in their original condition or for faulty products.
  2. Processing Time: Refunds will be processed within 14 days of receiving the returned item.
  3. Payment Method: Refunds will be issued to the original payment method used at checkout.

5. Damaged or Faulty Items

If your item arrives damaged or faulty:

  1. Notify us within 7 days of receipt at sales@resolvemedia.co.uk with a description and photos of the issue.
  2. We will arrange a replacement or refund, including any shipping costs incurred.

6. International Orders

For international orders, you are responsible for the cost of returning items. Refunds for faulty items will include reasonable shipping costs.

7. Contact Us

If you have any questions about our Refunds and Returns Policy, please get in touch:

Resolve Media Ltd
5 Park Walk
Kingfisher Shopping Centre
Redditch, B97 4HD
Phone: 01527 868 733
Email: sales@resolvemedia.co.uk