Effective Date: 1 Decemebr 2024
Resolve Media Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.
1. Information We Collect
We may collect and process the following data about you:
- Personal Information: Name, address, email address, phone number, and payment details when you place an order.
- Technical Information: Information collected via cookies, such as your IP address, browser type, and browsing behaviour.
- Communication Data: Any correspondence, such as emails or inquiries.
2. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your order.
- To communicate with you regarding your order or inquiries.
- To improve our website and user experience.
- To comply with legal or regulatory requirements.
3. Cookies
Our website uses cookies set by:
- WooCommerce/WordPress: To manage your shopping cart and ensure smooth operation of the site.
- Stripe: To securely process payments.
- Google Analytics: To track website performance and visitor interactions.
- Facebook Pixel: To support targeted advertising.
You can manage or disable cookies through your browser settings. However, disabling cookies may impact your shopping experience.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Payment processors like Stripe for secure transactions.
- Analytics providers like Google and Facebook for website performance and targeted advertising.
- Shipping providers to fulfill your order.
5. Data Retention
We retain your personal information only as long as necessary to provide our services or comply with legal obligations.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to the processing of your data for marketing purposes.
To exercise your rights, contact us at sales@resolvemedia.co.uk.
7. International Shipping
We ship worldwide. Please note that your information may be processed in countries outside the UK. We take steps to ensure your data is handled securely and in compliance with applicable privacy laws.
8. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Resolve Media Ltd
5 Park Walk
Kingfisher Shopping Centre
Redditch, B97 4HD
Phone: 01527 868 733
Email: sales@resolvemedia.co.uk
9. Changes to This Policy
We may update this Privacy Policy from time to time. Please check back periodically for any changes.